Description

Exam Demo

ITILFND Foundation

QUESTION 1
Which of the following BEST describes the purpose of access management?
A. To provide a channel for users to request and receive standard services
B. Provides the rights for users to be able to use a service or group of services
C. To prevent problems and resulting Incidents from happening
D. To detect security events and make sense of them

Correct Answer: B

QUESTION 2
Which of the following are reasons why ITIL is successful?
1. ITIL is vendor-neutral
2. It does not prescribe actions
3. ITIL represents best practice
A. All of the above
B. 1 and 3 only
C. 1 and 2 only
D. 2 and 3 only

Correct Answer: A

QUESTION 3
Which one of the following includes four stages called Plan, Do, Check and Act?
A. The Deming Cycle
B. The continual service improvement approach

C. The seven-step improvement process
D. The service lifecycle

Correct Answer: A

QUESTION 4
The consideration of value creation is a principle of which stage of the service lifecycle?
A. Continual service improvement
B. Service strategy
C. Service design
D. Service transition

Correct Answer: B

QUESTION 5
Which process is responsible for dealing with complaints, comments, and general inquiries from users?
A. Service level management
B. Service portfolio management
C. Request fulfilment
D. Demand management

Correct Answer: C