Description
- Time Limit: 120min
- File Version: 7.0
- Q&A: 240
- Updated November 2023
Download a FREE VERSION from here: MB-230 Dynamics 365 Customer Service Functional Consultant Associate
Skills measured
- Manage cases and Knowledge Management
- Manage entitlements and SLAs
- Implement scheduling
- Implement multi-session experiences for Customer Service
- Manage analytics, visualizations, and insights
- Implement Microsoft Power Platform
- Implement Connected Customer Service
- Implement routing
Job role: Functional Consultant
